Alpharetta Auto Repair

(770) 475-1090
Mon - Fri: 8:00 AM - 6:00 PM
5

Great Service! I'm a returning customer.

5

They did a great job of keeping my 11 year old Highlander running great. They suggested things I need to be aware of and told me things that I didn't need to worry about (and saved me $$$).

5

I’m new to the Alpharetta area and found this shop through YELP. Received honest, competitive quotes and scheduled my services online. The work was completed promptly as requested. I’m glad I found Import Auto and will continue to trust them to take excellent care of my Acura.

5

Several years ago I purchased an Audi Q5 from Audi North Atlanta, a car/ride I thoroughly enjoyed! I religiously brought my Audi Q5 to Audi North Atlanta for it's routine maintenance, it's milestone maintenance, recalls etc. Unfortunately I've had my Q5 in for several "recall" repairs including a fuel pump seal recall repair. During this fuel pump seal visit, Audi North Atlanta recommended no other repairs giving me a 100 point inspection checklist stating everything was fine. Only two months later I received a second Audi recall letter stating that I needed to have the faulty air bags replaced. I thought that the German's were the best engineers ever!? Between the two visits my extended warranty expired and when I brought the car back for the airbag replacement they told me I needed two head gasket replacements, an oil; pan seal replacement and a bunch of suspension arm bushings for like $3K. I dig out the 100 point inspection from the last visit two months before and ask the dealership how they missed all this stuff, when under warranty? The answer is of course that they didn't miss those items, they simply didn't tell me the truth because they didn't want to do the needed repairs under warranty. Shocked at the cost of these repairs, I researched and met Austin at Import. I brought the vehicle in for inspection and quote. Austin was honest and indicated that I didn't need the bushings and Import's quotes for the seals were about half Audi North Atlanta's. Between saving me the unnecessary suggested repairs and the half cost of the needed repairs I saved over $2,000. Net of all this - Audi North Atlanta is a bunch of dis-honest thieves, do yourself a favor don't pay top dollar for needed repairs and "fake repairs" trust in Import Auto and Austin. My daughter now drives the Q5 and had an accident recently. I purposefully sent the car to Import/Austin because I know they will be honest, will perform only necessary work and necessary work will be performed with integrity and top quality. Austin helped work with us through the laborious negotiation with the other drivers insurance and actually mitigated the additional amounts directly with them so I didn't have to get involved. I received the Q5 back from the shop and it looked better and newer than before thanks to Import Auto! When you read this review understand that I am a procurement director by profession, I've dealt with thousands of companies and salesmen throughout my career, I am naturally skeptical about auto repair and suppliers in general. Import and Austin specifically have earned by business. As long as I live in Atlanta and Import is open they will get all my repair and maintenance business - they've earned this five star review and all my repair/maintenance and collision business. It's a cynical world but you can trust these people.

5

This is a very good shop and I would take my cars back for more repairs. Very fairly priced.

5

This was my first experience taking my Honda there. The dealership where I had been getting servicing done has very high prices and always seems to find something wrong. I got a recommendation for Import. I needed a timing belt and shocks. The price quoted was several hundred dollars cheaper than the dealership. They were also honest about the fact that a repair the dealership recommended was not at all critical. They made the appointment, completed the work on time and honored the quote. Excellent experience all around.

5

Great job. Very responsive, timely and professional. I will come back for all my vehicle needs.

5

Excellent customer service. Everything was completed on time and with the best prices out there!

5

I’ve been taking my car to Import Auto the past 12 years. Never a problem, always honest with great customer service. Highly recommended.

5

Auto service and customer service is ALWAYS fantastic!!! Thank you Amy and Austin!

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