We have used them for several years and they have always been honest, reliable and trustworthy. The work is always completed on time and without any unexpected costs. We also bought a used car to them before we purchased it and their assessment was very accurate. Recently we had them install a new timing belt and water pump in a 2005 Toyota Sienna before a long road trip. While on vacation the timing belt began to make noise and I brought it to a mechanic in Maryland and he explained it would be a hefty labor charge to take it apart and diagnose the problem. I called Austin at import auto and he said to have it fixed and see him when we returned to Atlanta. The repair cost $500.00. We brought the defective part and the invoice back to Import Auto and they reimbursed us the full amount, apologized fro the inconvenience and hoped this did not alter out opinion of them. This incident has only raised our opinion of them for having such a display of integrity which is not easy to find these days. We will continue to use and recommend them to friends in the future.
John, We are so sorry that happened to you and your family while you were on vacation, which makes it even worse. We all felt bad. Thank you for your understanding and the continued business.
- Import Auto Inc.