I had to make an emergency trip back home for a serious medical emergency in my immediate family, I received the call at 7am. I called Austin and explained my situation and that my 528i had a misfire on cylinder 2. I then asked the question that I believed in auto repair had become a thing of the past, "can you possibly fit me in and complete a plug and coil change today"? He said being it on in. I was blown away first of all, Second, when I got there and he located the parts he quoted I'd be paid and out the door in an hour and a half. And sure enough I was. I walked out the door and got into my car at 10:48am. And the car drives so sweet on the highway especially now that I can give it more than 15% throttle without it going into misfire mode and not run until reset. If you want great service from a place that actually cares about their customers and you want it done right, Import Auto is THE place to go - I will never go anywhere else again.