Import Auto's people are easy to work, explain in lay terms the issues and options for your repair without any pressure to do more than you need done. Their Customer Service Rep's are incredibly knowledgeable and really care about getting you back on the road a professional repair at a reasonable price. Their mechanics are excellent as well. Many auto repair shops are not worthy of our trust but as long as Import Auto keeps the people they have, i believe that they can trusted to do you right. They certainly have in keeping my 2005 BMW X5 with > 200K miles on the road. Great people that can fix almost anything and at a reasonable price.